CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & RETURN CONDITIONS
GENERAL:
When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable legislation in force regarding the sale and delivery of the product they purchase.
Shipping costs (delivery charges) are to be paid by the buyers.
Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, within a maximum of 30 days, provided that this period is not exceeded. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete, in conformity with the specifications stated in the order, and with documents such as warranty certificate and user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the date of becoming aware of it. The total price must also be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product shall terminate.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
If, after the product is delivered, it is determined that the credit card through which the Buyer made the payment has been unfairly used by unauthorized persons, and if the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping costs borne by the Seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure occurs that the Seller could not foresee, and the product cannot be delivered on time, the Buyer shall be informed of the situation. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the amount will be refunded in cash to the Buyer within 14 days from the cancellation. If the payment was made by credit card and the Buyer cancels, the product price is refunded to the bank within 14 days from the cancellation, but it is possible for the bank to transfer it to the Buyer’s account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
Before accepting the delivery of the goods/services subject to the contract, the Buyer shall inspect them; they shall not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed undamaged and intact. The Buyer is obliged to protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The Buyer may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to themselves or to the person/organization at the address indicated, by notifying the Seller via the contact information below, without assuming any legal or penal liability and without giving any reason.
SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY
NAME/TITLE: MARLÉN ATELIER
WAREHOUSE ADDRESS: DUACINARI MAH. VISNE CAD. NO:192
EMAIL: yaren@ateliermarlen.com
PHONE: +905340121652
DURATION OF THE RIGHT OF WITHDRAWAL:
If the Buyer has purchased a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer’s approval before the expiry of the withdrawal period.
The expenses arising from the use of the right of withdrawal belong to the Seller.
For the exercise of the right of withdrawal, it is necessary to notify the Seller in writing via registered mail, fax, or email within the 14 (fourteen) day period, and the product must not have been used in accordance with the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised” regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the third party or the Buyer, (If the invoice of the product to be returned is corporate, it must be sent back together with the return invoice issued by the institution. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.)
The return form, the box, packaging, and, if any, standard accessories of the product to be returned must be delivered completely and without damage.
CONDITIONS OF RETURN:
The Seller is obliged to refund the total price and return all documents that put the Buyer in debt to the Buyer within a maximum of 10 days from the receipt of the withdrawal notice, and to receive the goods back within 20 days.
If there is a decrease in the value of the goods due to the Buyer’s fault, or if the return becomes impossible, the Buyer is obliged to compensate the Seller’s damages at the rate of their fault. However, the Buyer is not responsible for changes and deterioration in the goods or products that occur due to proper use during the withdrawal period.
If the use of the right of withdrawal causes the campaign limit amount set by the Seller to fall below, the discount enjoyed under the campaign shall be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Products prepared in line with the Buyer’s request or clearly personal needs, products that are not suitable for return, underwear bottoms, swimsuits and bikini bottoms, cosmetic products, disposable products, goods at risk of deterioration quickly or with an expiration date, products that are not suitable for return in terms of health and hygiene if their packaging has been opened by the Buyer after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines other than those provided under the subscription agreement, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the Buyer after delivery, cannot be returned in accordance with the Regulation. In addition, the right of withdrawal cannot be exercised in services that have begun to be performed with the consumer’s approval before the end of the withdrawal period, as required by the Regulation.
Cosmetic and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging has not been opened, tried, damaged, or used.
DEFAULT AND LEGAL CONSEQUENCES:
If the Buyer defaults when making payment transactions by credit card, they shall pay interest to the bank and be liable to the bank under the credit card agreement between the cardholder and the bank. In this case, the relevant bank may resort to legal remedies; it may demand the costs and attorney’s fees from the Buyer, and in any case, if the Buyer defaults on the debt, the Buyer accepts to pay the damages and losses incurred by the Seller due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
Through our website, you can use your credit cards and benefit from the opportunity of online single payment or installments depending on bank agreements. In your online payments, the amount will be charged to your credit card at the end of the order.
